The power of data and CRM systems for education marketing

The power of data and CRM syst...

A well-set-up CRM and data management system is the foundation to understanding where your marketing efforts really pay off. Here are 5 key ways your CRM can make all the difference. If you’r

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Digital Signage: Engage, Interact, and Captivate Customers The Mandoe Way

Digital Signage: Engage, Inter...

Digital signage is widely used by businesses as a medium to attract and engage consumers. It is rare for someone to not have seen these brightly lit, attention-grabbing screens as one walks into a sup

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Redefining the CX in education sector

Redefining the CX in education...

While the education sector has undergone surface-level evolution over the past generations, the core of the industry has been struggling to keep up with the latest technological advancements. While th

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From Quote to Cash: Simplus is making this journey seamless and easy

From Quote to Cash: Simplus is...

Going from quote to cash is the fundamental goal of any business. But the time it takes to go through that whole process varies widely, often costing businesses valuable time and resources. That&rsquo

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We Help Brokers Make Informed Decisions

We Help Brokers Make Informed ...

For years, accessing critical data has been a major challenge. Now, as technology increasingly solves that problem, many people find themselves overwhelmed. Real estate brokers are no different. Th

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Does empathy influence customer service?

Does empathy influence custome...

MyCustomer highlights the link between corporate empathy and business impact. In this article I am going to discuss if today’s businesses are catering to their customers’ psychological nee

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Enabling the ‘Wow’ Factor in Customer Experience

Enabling the ‘Wow’ Factor ...

Customer loyalty is no longer based on price, product, or brand. Gone are the days when traditional loyalty programs could generate brand commitment from customers. As customer behaviors undergo chang

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Digital Darwinism meets Digital Fitness

Digital Darwinism meets Digita...

Possibly for the first time in recorded history, mankind has come together as one, to fight against one common enemy. The pandemic of 2020 has consistently shown us the importance of a willingness to

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The Value of Customers and The Impact on A Business’s Financial Status

The Value of Customers and The...

Think about it. If you didn’t have any customers, would you have a business? Where does the value of a business actually come from? If a business’s purpose is to create products, services,

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Grow brand loyalty, organically

Grow brand loyalty, organicall...

Customer experience ecosystems are complex and multifaceted, with multiple moving mechanisms across many organizational silos - each with their own set of values, beliefs, and key performance indicato

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Create memories that tell your brand story

Create memories that tell your...

The Product of all your customer's interactions with your brand are stored in their hearts and mind as memories, and the thumbnails of their experiences are the emojis of how you made them feel

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 What has Customer Experience got to do with me? The Chief Information Officer

 What has Customer Experience...

  I regularly find myself saying that many organisations are still grappling with understanding the fact that their Customers have always had an Experience with them! Some argue that Cust

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CX and the winds of change

CX and the winds of change

Managing customer experience in the hyper-connected marketplace has tangible results. Prioritize digital transformation to stay ahead in the game Competitive advantage in the connected marketplace

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Examples Predictive Customer Experience Outcomes Powered By AI

Examples Predictive Customer E...

Data is everywhere. Companies today have access to more data about their customers and products than ever before. In some cases, it’s an almost overwhelming amount of information. In fact, most

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CX strategies

CX strategies

Enhancing the customer experience is the most important business issue that boards want IT to work on, for more than half of the CIOs in the recent KPMG CIO Survey. And 91 percent of CIOs believe the

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Avaya brings Ava for a better customer experience

Avaya brings Ava for a better ...

Avaya Ava, a new AI architecture will include natural language processing, machine learning, and innovative analytics enables effortless customer engagement through social media and messaging platform

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Clarabridge overhauls CX platform for real-time customer data

Clarabridge overhauls CX platf...

The latest enhancements allow users to leverage real-time customer data, powering front-line responders with the insights to manage feedback and improve the customer experience Clarabridge, CX plat

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