Create memories that tell your brand story

Create memories that tell your...

The Product of all your customer's interactions with your brand are stored in their hearts and mind as memories, and the thumbnails of their experiences are the emojis of how you made them feel

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 What has Customer Experience got to do with me? The Chief Information Officer

 What has Customer Experience...

  I regularly find myself saying that many organisations are still grappling with understanding the fact that their Customers have always had an Experience with them! Some argue that Cust

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CX and the winds of change

CX and the winds of change

Managing customer experience in the hyper-connected marketplace has tangible results. Prioritize digital transformation to stay ahead in the game Competitive advantage in the connected marketplace

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Examples Predictive Customer Experience Outcomes Powered By AI

Examples Predictive Customer E...

Data is everywhere. Companies today have access to more data about their customers and products than ever before. In some cases, it’s an almost overwhelming amount of information. In fact, most

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CX strategies

CX strategies

Enhancing the customer experience is the most important business issue that boards want IT to work on, for more than half of the CIOs in the recent KPMG CIO Survey. And 91 percent of CIOs believe the

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Avaya brings Ava for a better customer experience

Avaya brings Ava for a better ...

Avaya Ava, a new AI architecture will include natural language processing, machine learning, and innovative analytics enables effortless customer engagement through social media and messaging platform

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Clarabridge overhauls CX platform for real-time customer data

Clarabridge overhauls CX platf...

The latest enhancements allow users to leverage real-time customer data, powering front-line responders with the insights to manage feedback and improve the customer experience Clarabridge, CX plat

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