Zipari Launches Mobile App to Enhance Customer Experience with Health Insurers









Zipari Launches Mobile App to Enhance Customer Experience with Health Insurers

Insurance software startup Zipari today announced the launch of its member Mobile App. Health insurance carriers will benefit from features that aid health plans in driving member retention and increasing member satisfaction through their mobile devices. The Mobile App is available to carriers and their members to download for smartphones and tablets.

Health insurers will now be able to continue to enhance the member onboarding experience with biometric login verification, reduce administrative costs with chat-bots that guide members through a self-service user interface, help members find doctors and hospitals with integrated geo-location, and drive wellness initiatives.

“Our goal was to provide our health insurance clients with the ability to swiftly respond to member needs while at the same time making it more convenient for members to interact with their insurers,” said Mark Nathan, CEO and founder of Zipari. “The native iOS and Android Mobile App builds on top of Member Portal features, encouraging self-service directly from your phone at the moment of convenience. The app further leverages our Customer Experience Engine, a platform that provides real-time visibility into the member experience, to empower insurers and their members with personalized, actionable insights based on demographic, clinical and behavioral data.”

The member Mobile App also provides health insurance members with the ability to:

  • Monitor spending, out-of-pocket costs and accumulators
  • Make payments at any time, from any location
  • Add consumer tools and data feeds from third-party applications and devices
  • Securely view member-specific next best actions to drive health improvement and reduce out-of-pocket member expenses
  • Engage integrated care and telemedicine solutions through text and video
  • Access integrated wellness solutions with popular health news and advice
  • Receive personalized recommendations based on clinical and wearable information

The core of Zipari’s software is the CX Engine. It uses predictive analytics to provide customer profiles based on consumer interactions. This in turn allows for personalized engagement with health insurance members. The CX Engine taps analytics to deliver next best action through omni-channel notifications that guide members through comprehensive workflows. Zipari integrates both payer and third-party systems and delivers a 360 degree view of any member.

For more information on the Mobile App or to schedule a demo, visit zipari.com.

About Zipari

Based in Brooklyn, New York, Zipari, is a technology startup that develops products for health insurance carriers to engage with consumers in new and innovative ways. Zipari now serves more than 10 million members via their payer customers. Their products provide real-time insights at every touchpoint, delivering a breakthrough consumer experience.

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