Crawford & Company - Restoring and enhancing lives, businesses and communities

Crawford & Company - Restoring and enhancing lives, businesses and communities

For over 75 years, Crawford® has solved the world’s claims handling challenges and helped businesses keep their focus where it belongs – on people.

As the world’s largest publicly listed independent provider of claims management and outsourcing solutions, we bring together thoughtful experts from over 70 countries to offer comprehensive, intelligent solutions to our clients. This global expertise enables us to address the challenges of carriers, corporations and brokers today, while anticipating the needs of tomorrow.

Restoring and enhancing through Global Expertise

Loss Adjusting

From minor damage to catastrophic events, Crawford has the right team, the right technology and the right processes to help communities and businesses restore and rebuild. Through our global network of expert employees, we have experience handling any type of loss – from simple to large and complex – in virtually every industry.

Third Party Administration

Managing risks, claims and losses in multiple locations around the world requires a significant investment in infrastructure and resources. As a trusted partner, Crawford helps organizations of every size, every type, and in every geography meet the needs of their customers while helping to reduce costs and overhead through a variety of third-party administration (TPA) activities.

Managed Repair

With over 6,000 rigorously-vetted contractors, Crawford’s Contractor Connection® brand maintains the largest independently-managed network of contractors in the world. Through our proven managed repair model, we reduce time-in-process, cut claims handling expenses and improve estimate accuracy while delivering a world-class customer experience from first notice of loss all the way through to finished repair.

Medical Management

Crawford’s Broadspire® brand offers a comprehensive set of end-to-end clinical management programs to support our TPA services and improve outcomes for both claimants and insurers. Broadspire’s clinical professionals understand the value of the right care, utilizing best-fit services personalized solutions to restore lives of those who suffer from illness or injury.

Catastrophe Response

With one of the largest trained and credentialed field forces in the industry, Crawford is ready to respond to natural and man-made disasters in virtually every location around the world. Our teams of adjusters are unmatched in experience and depth and supported by ongoing innovations such as RENOVO, our proprietary, state-of-the-art adjuster portal, and WeGoLook, our on-demand field force.

On-Demand Services

Crawford’s WeGoLook® brand combines technology with an on-demand workforce of over 40,000 Lookers to help businesses and individuals gather and validate information anytime and anywhere. From insurance claim inspections to fleet assessment and franchise monitoring, we help our clients enhance their businesses with accurate and timely information at a fraction of the cost of traditional offerings.

Restoring and enhancing through Integrated Solutions

Through the strategic application of our global capabilities and services, Crawford currently offers tailored solutions to manage the unique risks and challenges of businesses in many industries. From construction to transportation to hospitality and beyond, our ability to harness expertise and product depth from across our company allows us solve unique challenges, accelerate our growth, and reduce cost for our clients.

We also leverage our global expertise and ongoing innovations to deliver value to our clients in all industries through integrated solutions. With a focus on exponentially improving returns in time and cost, these solutions are driven by data and executed by experts globally.


Leveraging our claims triage processes and cutting-edge technologies, TruLook delivers the right process for every claim, every time. By integrating mobile self-service, on-demand field services, drones, quality assurance and desktop adjusting, TruLook can escalate as needed to streamline claims processes – reducing time-in process to as little as 3.7 days and lowering overall claims handling costs by up to 30%.

Recall 360

Operating as an extension of our clients, Recall 360 provides comprehensive, customizable product recall support that helps plan for, respond to, and mitigate the impact of any product recall. By leveraging our long history of handling losses and our global network of dedicated experts, Crawford is uniquely qualified to respond quickly and deftly to product recalls in any industry.

Escape of Water

Introduced in 2018, our Escape of Water solution has evolved to become the industry’s first smart water detection and mitigation claims solution, delivering a rapid and effective response initiated by wireless sensors that detect unusual moisture within seconds of a leak. Upon notification from sensor alert or through traditional first notice of loss, Crawford’s specially trained adjusters take a process-driven approach that is fully integrated with Crawford Contractor Connection to include mitigation contractors for a rapid 24/7/365 on-site response.

Restoring and enhancing through Innovation

To support new innovations that make claims processing faster, more responsive and accurate, we established Crawford Innovative Ventures in 2016. This strategic catalyst focuses on uncovering new technologies and implementing practical, intelligent solutions that accelerate our mission of restoring and enhancing lives, businesses and communities. At Crawford, we’re not just embracing change, we’re leading it, and we will continue to evolve to meet the demands of the market.

Some of our innovations to enhance our claims handling models include:

Drone inspections

Virtual reality for adjuster training and loss documentation

The Internet of Things integration

Robotic Process Automation

Artificial intelligence integration

Predictive analytics

Self-service mobile apps

To RESTORE is a part of everything we do

From minor damage to major, catastrophic events, Crawford is there with the right team, the right technology, and the right processes to help our customers restore and rebuild. Our innovative portfolio of technology-driven solutions are leading the industry and advancing our mission to restore and enhance lives, businesses and communities across the globe.

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