Cornerstone’s new, innovative approach to software implementation provides clients with personalized expert guidance, and accelerates service delivery and enables faster time-to-value and business impact for clients
Cornerstone OnDemand (NASDAQ:CSOD), a global leader in cloud-based learning and human capital management software, today unveiled Cornerstone Realize, a smarter, accelerated and simplified software implementation service that transforms a pivotal part of the overall client experience. Cornerstone’s innovative approach to implementation provides clients with expert support and step-by-step guidance that quickly and easily takes them from vision to value, ultimately allowing organizations to focus more on driving positive business impact through their talent management strategy.
Part of Cornerstone’s larger and ongoing operational excellence initiative, Cornerstone Realize’s personalized experience kicks off with an “intelligent guide” that helps clients clearly identify and share important and unique business information to inform the software implementation process. Using this information, Cornerstone experts preconfigure the solution and ensure the platform is set up to best suit the particular needs of each client, allowing them to interact with a nearly fully-configured solution within days of kickoff. The expert guidance provided throughout this experience ensures clients know what to expect every step of the way, allowing them to go live with confidence in as little as eight weeks – an up to 50 percent decrease in the average implementation delivery time.
To further support client success, Cornerstone also is adding a new service, Cornerstone Edge Transform, which automates the loading of client data into Cornerstone’s platform, further reducing the duration of the software integration process.
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“Our passionate team of experts is dedicated to helping our clients drive measurable success throughout their implementation, adoption and optimization of the Cornerstone platform, and Cornerstone Realize is the first step in that journey. Our new methodology helps clients navigate the inevitable changes that come with any new technology and make smarter decisions that will lead to better business results,” said Kirsten Helvey, chief operating officer for Cornerstone OnDemand. “Since day one, we have put an emphasis on creating a stellar client experience, always ensuring our clients feel supported, valued and heard. Our 95 percent average annual dollar rate since inception is a testament to this commitment. We know that our success as a business is directly tied to that of our clients, and we believe Cornerstone Realize is a major leap forward in guaranteeing both Cornerstone and our clients’ businesses are built to last.”