Avatier Corp., the leader in identity and access management (IAM), announced today a strategic alliance partnership with Cherwell Software™, a leading IT Service Management (ITSM) vendor, and business and workforce enablement system. The strategic alliance partnership ensures best practices are utilized in the design and implementation of the integration of Avatier Identity Management System (AIMS) with Cherwell Software's on-premises and hosted ITSM solutions. Additionally, Avatier and Cherwell Software will actively promote each other's complimentary on-premises and cloud-based solutions to customers.
"Cherwell and Avatier are leaders in delivering world-class solutions, specifically in helping IT organizations create and protect value, which on average makes up the most significant volume of contacts to IT. We are thrilled to enter into this strategic alliance partnership with Avatier to better help organizations increase their level of IT self-sufficiency and reduce IT labor intensity, in ways that does not compromise security," said Jarod Greene, vice president, Cherwell Product Marketing.
Business users and IT users can use AIMS for access management to their Cherwell instance, initiating requests for password management and single sign-on.
Avatier added the ability to create and manage Cherwell Software users within AIMS. Furthermore, Avatier now includes a connector for Cherwell Service Management® ticketing and user management integration. The partnership enables AIMS to provide secure bi-directional user management operability, ticketing and reporting with the Cherwell Service Management platform.
Now Cherwell's codeless configuration and AIMS' user-centric business focused solutions are available for business users. AIMS allows Cherwell Service Management customers to calculate the ROI received from self-service user provisioning, access management, and enterprise password management. The integration includes superior account and identity management, more efficient operations, and increased productivity from automation and self-service.
CEO and Chairman of Avatier Corp, Nelson Cicchitto, is confident about AIMS integration partnership with Cherwell Software. "Our customers are already embracing AIMS enhanced integration with Cherwell Software." said Cicchitto. "This integration partnership further signifies our unified vision in meeting the needs of Cherwell Software's customers by enhancing and elevating the benefits received from their solutions on-premise or in the cloud."
Avatier's ticketing integration with Cherwell Service Management software enables their customers use the intuitively easy to administer AIMS to automate, track and update ITSM incident tickets for the following IT operations: